Privacy Policy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, join our mailing list, contact us, make an enquiry, make a booking or use our services.

1. Who we are

AMB360 Studios is operated by AMB360 Studios Ltd, a company registered in England and Wales.

For the purposes of UK data protection law, AMB360 Studios Ltd is the data controller responsible for the personal information described in this Privacy Policy.

2. Information we collect

The personal information we collect depends on how you interact with us.

When you join the AMB360 Studios launch list or another mailing list, we may collect your name, email address, areas of interest, marketing preferences, consent information and information relating to when and how you subscribed or confirmed your subscription.

If you contact us or make an enquiry, we may collect your name, email address, telephone number, business or organisation name and any other information you choose to provide.

When you make a booking or use our services, we may also collect information necessary to manage studio hire, podcast production, photography, reels, on-location content production and other services. This may include booking details, service requirements, dates and times, attendee information, correspondence, billing information and transaction records.

When you visit our website, certain technical information may also be collected automatically. This may include your IP address, browser and device information, referring website, pages visited and information about how you interact with our website.

3. How we use your information

We may use your personal information to:

• manage the AMB360 Studios launch list and other mailing lists;
• send opening announcements, booking information, studio updates and marketing communications where you have agreed to receive them;
• respond to enquiries and requests;
• administer bookings and provide our services;
• communicate with customers before, during and after a booking or project;
• manage our customer and business relationships;
• process payments and maintain transaction and accounting records;
• improve our website, services and customer experience;
• understand how people use our website and marketing;
• maintain the security of our website, systems and services;
• prevent or investigate fraud, misuse or other unlawful activity;
• establish, exercise or defend legal rights; and
• comply with legal, regulatory, tax and accounting obligations.

4. Our lawful bases for processing

UK data protection law requires us to have a lawful basis for processing personal information.

Consent: where you have specifically agreed to receive marketing communications or where another activity requires your consent.

Contract: where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract.

Legitimate interests: where processing is reasonably necessary for the operation, administration, security or development of AMB360 Studios Ltd and its services, provided those interests are not overridden by your rights and interests.

Legal obligation: where we need to process or retain information to comply with applicable law.

5. Marketing and the AMB360 Studios launch list

If you join the AMB360 Studios launch list, we use the information you provide to send you information about the studio, including opening updates, early access to bookings, new services, events and other relevant AMB360 Studios news.

We use a double opt-in process. After submitting your details, you are asked to confirm your email address before your subscription is completed.

This helps us verify that you control the email address provided and allows us to maintain a record of your subscription and confirmation.

You can withdraw your consent and unsubscribe from marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.

6. Brevo

We use Brevo to manage email subscriptions and send email communications.

When you join our mailing list, relevant information such as your name, email address, interests, subscription status and consent information may be processed through Brevo.

Brevo processes this information on our behalf for the purposes of providing email marketing, contact management and related services.

7. Website hosting and WordPress

Our website is built using WordPress and uses third-party hosting and infrastructure providers.

These providers may process technical information where necessary to deliver our website, maintain server and website security, detect malicious activity, maintain backups and ensure the availability and performance of our website.

8. Analytics and cookies

We may use cookies, analytics tools and similar technologies to understand how visitors find and use the AMB360 Studios website.

Information collected may include pages viewed, approximate location, device and browser information, referring websites and interactions with our website.

Where cookies or similar technologies are not strictly necessary for the operation of our website, we will obtain consent where required by applicable law before using them.

Essential technologies necessary for the operation, security or functionality of the website may be used without consent where permitted by law.

9. Sharing your information

We do not sell your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate AMB360 Studios Ltd and provide our services.

These may include providers involved in website hosting and infrastructure, email and marketing communications, booking and customer management, payment processing, analytics, IT and security, accounting, legal and other professional services.

We may also disclose personal information where required by law, regulation, court order or another lawful authority, or where reasonably necessary to establish, exercise or defend legal rights.

10. International transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law.

11. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, contractual, tax, accounting and reporting requirements.

Mailing-list information may generally be retained while you remain subscribed.

If you unsubscribe, we may retain limited information necessary to record and respect your decision not to receive further marketing communications.

Customer, booking, transaction and accounting records may be retained for longer periods where necessary to comply with our contractual, tax, accounting or legal obligations.

12. How we protect your information

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

Access to personal information is restricted where appropriate to people and service providers who require access for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Your data protection rights

Under UK data protection law, depending on the circumstances, you may have the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information;
• ask us to restrict how your information is processed;
• object to certain types of processing;
• withdraw consent where processing is based on consent;
• request the transfer of certain personal information to you or another organisation; and
• complain about how your personal information has been handled.

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, contact us at hello@amb360studios.co.uk .

We may need to verify your identity before responding to a request.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate and resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Visit the Information Commissioner's Office

15. Third-party websites

Our website and emails may contain links to websites, social-media platforms or services operated by other organisations.

Those organisations are responsible for their own privacy practices. We recommend reviewing their privacy information before providing personal information to them.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or the way we process personal information.

The latest version will be published on this website, with the date of the most recent update shown at the top of the policy.

17. Contact us

If you have questions about this Privacy Policy, want to exercise your data protection rights or have concerns about how your information is being used, contact: